From betina at bleeding-edge.com Sun Aug 2 10:19:28 2009 From: betina at bleeding-edge.com (Betina Lose) Date: Sun Aug 2 10:19:32 2009 Subject: [WARUG] *** JOB POSTING: Dev Technology is looking for a mid to sr level Remedy Developer in the DC area. Message-ID: <008001ca137c$3f79cda0$be6d68e0$@com> Dear WARUG Listers - Please see information from Dev Technology about a current Remedy Developer job opening including contact information. --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org From: Campbell, Michael (Dev Tech) [mailto:michael.campbell-eds@eds.com] Sent: Monday, July 27, 2009 2:36 PM To: Betina Lose Subject: Dev Technology is looking for a mid to sr level Remedy Developer in the DC area. Dev Technology Group is looking for a Mid to Sr. Level Remedy Developer In the DC area. Must have ITSM 7.1 experience or higher. (SRM experience a plus). US Citizen, must be able to get a US Government clearance. W-2 only please. Immediate Opening, great salary and benefits. Signing Bonus: Attendance at WWRUG in Vegas, 9-13 Nov Contact Michael.Campbell@Devtechnology.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090802/b674949e/attachment.html From betina at bleeding-edge.com Sun Aug 2 11:32:02 2009 From: betina at bleeding-edge.com (Betina Lose) Date: Sun Aug 2 11:32:08 2009 Subject: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Building, Mclean VA *** Message-ID: <00f001ca1386$6258e9a0$270abce0$@com> Dear WARUG Listers - This is a reminder of our upcoming Washington D.C. Area Remedy Users Group (WARUG) meeting on Friday 21 Aug 2009 again at the Booz Allen Hamilton building in Mclean VA. WARUG, Fri 21 August 2009 8AM - 9AM Sign in and refreshments 9AM - 12PM Speakers 12PM - 1PM Mingling Hour Booz Allen Hamilton, 8283 Greensboro Drive, Mclean, VA 22102 There is no formal membership sign up, but you will need to RSVP to me in order to get on BAH's security access list. Please send me email (betina@bleeding-edge.com) by 14 August if you think you will attend and you will be provided a conference badge at the meeting with proper photo ID. WARUG meetings are for anyone interested in the BMC Remedy products and related tools. Please also visit www.warug.org for detailed information about WARUG and a list of past meeting topics. We look forward to seeing you on 21 August! (Also, please note that our subsequent meeting will be on Friday 23 October 2009 again at the BAH auditorium.) --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090802/f000963c/attachment.html From betina at bleeding-edge.com Thu Aug 13 20:28:29 2009 From: betina at bleeding-edge.com (Betina Lose) Date: Thu Aug 13 20:28:16 2009 Subject: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium, Mclean VA *** RSVP By Tues 18 August Message-ID: <09fd01ca1c76$2628b0c0$727a1240$@com> Dear WARUG Listers - This is a reminder of our upcoming Washington D.C. Area Remedy Users Group (WARUG) meeting on Friday 21 Aug 2009 again at the Booz Allen Hamilton auditorium in Mclean VA (8283 Greensboro Drive, Mclean, VA 22102). The agenda is as follows: 9:00 - 9:15 Betina Lose, WARUG Chairperson, Welcome 9:15 - 10:00 Abbas Haider Ali, Alarm Point, "Using AlarmPoint Alert Management w/Remedy ARS" 10:00 - 10:15 Break 10:15 - 11:00 Quentin Mackey, Column Technologies,"ITSM 7.5 - Implementation Lessons Learned" 11:00 - 11:45 Lenny Warren, RMI Solutions, "ARS 7.x Best Practice Troubleshooting Techniques for Serivce Desk Staff" 11:45 - 12:00 Betina Lose, Meeting Close There is no formal membership sign up, but you will need to RSVP to me in order to get on BAH's security access list. Please send me email (betina@bleeding-edge.com) by Tues 18 August if you think you will attend and you will be provided a conference badge at the meeting with proper photo ID. WARUG meetings are for anyone interested in the BMC Remedy products and related tools. Please also visit www.warug.org for detailed information about WARUG and a list of past meeting topics. We look forward to seeing you on 21 August! (Also, please note that our subsequent meeting will be on Friday 23 October 2009 again at the BAH auditorium.) --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090813/fbfd4637/attachment-0001.html From Jessica.Senor at clovisgroup.com Mon Aug 17 11:05:53 2009 From: Jessica.Senor at clovisgroup.com (Jessica Senor) Date: Mon Aug 17 11:05:35 2009 Subject: [WARUG] New Job Opportunity- Project Manager needed for Remedy Implementation/Global Rollout in DC Metro Area Message-ID: <6464A1C69A162A4C841451F9512A136F0195DD45@clvfileserver.clovisgroup.local> Good morning, I wanted to let everyone in the group know that I am currently retained by a very well known organization in the DC Metro area to assist them in their search for a Senior level project manager with extensive Remedy Implementation and deployment experience. The company is really unique, as is the need for this work to be done. The compensation and culture are amazing, and if anyone is interested, please email me at Jessica.senor@clovisgroup.com for more details. If you would please include a copy of your resume as well, I would appreciate it. Thanks so much, Jessica Jessica Senor Sr. Staffing Recruiter CLOVIS Direct Dial: 301.841.4128 Fax: 301.365.8498 What's happening at clovisgroup.com | Join my Linkedin | Follow us on Twitter.com/ClovisDc ________________________________ Better People. Better Teams. Better Solutions. This electronic message contains information from The Clovis Group, LLC divisions or subsidiary companies, which may be company sensitive, proprietary, privileged or otherwise protected from disclosure. The information is intended to be used solely by the recipient(s) named above. If you are not an intended recipient, be aware that any review, disclosure, copying, distribution or use of this transmission or its contents is prohibited. If you have received this transmission in error, please notify us immediately at helpdesk@clovisgroup.com . With the exception of messages sent by authorized Clovis Group, LLC contracts or purchasing personnel, nothing in this message may be interpreted as a digital or electronic signature that can be used to: (a) authenticate either the submission or the acceptance of a proposal or offer to contract, or (b) modify an existing contract. Any personal data contained in this e-mail is covered under The Privacy Act of 1974 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090817/c7e70666/attachment.html From dennis.carmickle at rightstarsystems.com Thu Aug 20 20:35:46 2009 From: dennis.carmickle at rightstarsystems.com (Dennis Carmickle) Date: Thu Aug 20 20:35:35 2009 Subject: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium, Mclean VA *** RSVP By Tues 18 August In-Reply-To: <09fd01ca1c76$2628b0c0$727a1240$@com> References: <09fd01ca1c76$2628b0c0$727a1240$@com> Message-ID: <762A725E3EC00B428501551624FF566D0912AB12@ms02.mailstreet2003.net> Betina, I just found out that my day is free tommorow and I would like to attend ________________________________ From: warug-bounces@warug.org [mailto:warug-bounces@warug.org] On Behalf Of Betina Lose Sent: Thursday, August 13, 2009 8:28 PM To: warug@warug.org Subject: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium,Mclean VA *** RSVP By Tues 18 August Dear WARUG Listers - This is a reminder of our upcoming Washington D.C. Area Remedy Users Group (WARUG) meeting on Friday 21 Aug 2009 again at the Booz Allen Hamilton auditorium in Mclean VA (8283 Greensboro Drive, Mclean, VA 22102). The agenda is as follows: 9:00 - 9:15 Betina Lose, WARUG Chairperson, Welcome 9:15 - 10:00 Abbas Haider Ali, Alarm Point, "Using AlarmPoint Alert Management w/Remedy ARS" 10:00 - 10:15 Break 10:15 - 11:00 Quentin Mackey, Column Technologies,"ITSM 7.5 - Implementation Lessons Learned" 11:00 - 11:45 Lenny Warren, RMI Solutions, "ARS 7.x Best Practice Troubleshooting Techniques for Serivce Desk Staff" 11:45 - 12:00 Betina Lose, Meeting Close There is no formal membership sign up, but you will need to RSVP to me in order to get on BAH's security access list. Please send me email (betina@bleeding-edge.com) by Tues 18 August if you think you will attend and you will be provided a conference badge at the meeting with proper photo ID. WARUG meetings are for anyone interested in the BMC Remedy products and related tools. Please also visit www.warug.org for detailed information about WARUG and a list of past meeting topics. We look forward to seeing you on 21 August! (Also, please note that our subsequent meeting will be on Friday 23 October 2009 again at the BAH auditorium.) --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090820/e0c65621/attachment.html From itilxpert at gmail.com Thu Aug 20 20:38:53 2009 From: itilxpert at gmail.com (itilxpert@gmail.com) Date: Thu Aug 20 20:38:46 2009 Subject: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium, Mclean VA *** RSVP By Tues 18 August In-Reply-To: <762A725E3EC00B428501551624FF566D0912AB12@ms02.mailstreet2003.net> References: <09fd01ca1c76$2628b0c0$727a1240$@com><762A725E3EC00B428501551624FF566D0912AB12@ms02.mailstreet2003.net> Message-ID: <1981826072-1250815140-cardhu_decombobulator_blackberry.rim.net-154066807-@bxe1272.bisx.prod.on.blackberry> Hi Betina, I will attend as well Sent via BlackBerry by AT&T -----Original Message----- From: "Dennis Carmickle" Date: Thu, 20 Aug 2009 20:35:46 To: Betina Lose; Subject: RE: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium, Mclean VA *** RSVP By Tues 18 August _______________________________________________ WARUG mailing list WARUG@warug.org http://isaac.bleeding-edge.com/mailman/listinfo/warug From linda_g_paige at fanniemae.com Thu Aug 20 21:55:32 2009 From: linda_g_paige at fanniemae.com (Paige, Linda G) Date: Thu Aug 20 21:55:13 2009 Subject: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium, Mclean VA *** RSVP By Tues 18 August Message-ID: If not too late I would also like to attend. Please confirm. Linda Paige, Fannie Mae This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae?s approval. If received in error, contact the sender and delete them. ----- Original Message ----- From: warug-bounces@warug.org To: Dennis Carmickle ; warug-bounces@warug.org ; Betina Lose ; warug@warug.org Sent: Thu Aug 20 20:38:53 2009 Subject: Re: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium,Mclean VA *** RSVP By Tues 18 August Hi Betina, I will attend as well Sent via BlackBerry by AT&T -----Original Message----- From: "Dennis Carmickle" Date: Thu, 20 Aug 2009 20:35:46 To: Betina Lose; Subject: RE: [WARUG] *** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium, Mclean VA *** RSVP By Tues 18 August _______________________________________________ WARUG mailing list WARUG@warug.org http://isaac.bleeding-edge.com/mailman/listinfo/warug _______________________________________________ WARUG mailing list WARUG@warug.org http://isaac.bleeding-edge.com/mailman/listinfo/warug -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090820/69fc19e1/attachment.html From betina at bleeding-edge.com Sat Aug 22 20:19:05 2009 From: betina at bleeding-edge.com (Betina Lose) Date: Sat Aug 22 20:18:51 2009 Subject: [WARUG] FW: Syncing CTM:People with User Form. Message-ID: <081601ca2387$54288820$fc799860$@com> Dear WARUG Listers - Concerning the issue brought up at Friday's WARUG meeting where People and User permissions get out of synch, below please find the instructions from Quentin about how to resolve it w/o having to delete the account. Thank u to everyone who contributed to the conversation. --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org From: Quentin Mackey [mailto:qmackey@columnit.com] Sent: Friday, August 21, 2009 11:40 AM To: betina@bleeding-edge.com Subject: Syncing CTM:People with User Form. Betina, Here is the steps I spoke about to sync the CTM:People and User form for a user's permissions - Open CTM:People Permission Groups in the User tool If z1D Action field is not visible, you will need to temporarily unhide it either through the Admin tool or by customizing the view in the User Tool. Search for the User Modify All and put START in all caps in z1D Action field. Save the change. Regards, Quentin Mackey VP - Consulting Services Column Technologies, Inc. O: 281-576-7162 C: 917-628-3077 F: 413.832.0744 bmcsoftware 2007 Worldwide Top Solution Partner bmcsoftware Elite Solution Partner bmcsoftware BSM Certified Partner www.columnit.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090822/68f5549f/attachment.html From Mahi.Reddy at FTIConsulting.com Mon Aug 24 09:20:06 2009 From: Mahi.Reddy at FTIConsulting.com (Reddy, Mahi) Date: Mon Aug 24 09:19:41 2009 Subject: [WARUG] FW: Syncing CTM:People with User Form. In-Reply-To: <081601ca2387$54288820$fc799860$@com> References: <081601ca2387$54288820$fc799860$@com> Message-ID: Hello: We have some issue like system does not allow the users to update the data, even though user has proper rights. When I verify the CTP:People Permission Groups form; there is not z1D Action field at all. Our Remedy System information: Server version : 7.1.00 Patch 005 ITSM version 7.0.3 and Patch 7 I appreciate your help in this regards. Thank you, Mahi Reddy ________________________________ From: warug-bounces@warug.org [mailto:warug-bounces@warug.org] On Behalf Of Betina Lose Sent: Saturday, August 22, 2009 8:19 PM To: warug@warug.org Subject: [WARUG] FW: Syncing CTM:People with User Form. Dear WARUG Listers - Concerning the issue brought up at Friday's WARUG meeting where People and User permissions get out of synch, below please find the instructions from Quentin about how to resolve it w/o having to delete the account. Thank u to everyone who contributed to the conversation. --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org From: Quentin Mackey [mailto:qmackey@columnit.com] Sent: Friday, August 21, 2009 11:40 AM To: betina@bleeding-edge.com Subject: Syncing CTM:People with User Form. Betina, Here is the steps I spoke about to sync the CTM:People and User form for a user's permissions - Open CTM:People Permission Groups in the User tool If z1D Action field is not visible, you will need to temporarily unhide it either through the Admin tool or by customizing the view in the User Tool. Search for the User Modify All and put START in all caps in z1D Action field. Save the change. Regards, Quentin Mackey VP - Consulting Services Column Technologies, Inc. O: 281-576-7162 C: 917-628-3077 F: 413.832.0744 bmcsoftware 2007 Worldwide Top Solution Partner bmcsoftware Elite Solution Partner bmcsoftware BSM Certified Partner www.columnit.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090824/fdc87ba6/attachment-0001.html From jmbucci at us.ibm.com Mon Aug 24 13:04:28 2009 From: jmbucci at us.ibm.com (Joseph M Bucci) Date: Mon Aug 24 13:04:06 2009 Subject: [WARUG] FW: Syncing CTM:People with User Form. In-Reply-To: References: <081601ca2387$54288820$fc799860$@com> Message-ID: I concur. I think we still have a form name problem here. There was some confusion at the meeting also I believe. Joe Bucci IBM GBS Strategy and Change C - 703-608-4467 jmbucci@us.ibm.com From: "Reddy, Mahi" To: "Betina Lose" , Date: 08/24/2009 09:20 AM Subject: RE: [WARUG] FW: Syncing CTM:People with User Form. Sent by: warug-bounces@warug.org Hello: We have some issue like system does not allow the users to update the data, even though user has proper rights. When I verify the CTP:People Permission Groups form; there is not z1D Action field at all. Our Remedy System information: Server version : 7.1.00 Patch 005 ITSM version 7.0.3 and Patch 7 I appreciate your help in this regards. Thank you, Mahi Reddy From: warug-bounces@warug.org [mailto:warug-bounces@warug.org] On Behalf Of Betina Lose Sent: Saturday, August 22, 2009 8:19 PM To: warug@warug.org Subject: [WARUG] FW: Syncing CTM:People with User Form. Dear WARUG Listers ? Concerning the issue brought up at Friday?s WARUG meeting where People and User permissions get out of synch, below please find the instructions from Quentin about how to resolve it w/o having to delete the account. Thank u to everyone who contributed to the conversation. --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org From: Quentin Mackey [mailto:qmackey@columnit.com] Sent: Friday, August 21, 2009 11:40 AM To: betina@bleeding-edge.com Subject: Syncing CTM:People with User Form. Betina, Here is the steps I spoke about to sync the CTM:People and User form for a user?s permissions - Open CTM:People Permission Groups in the User tool If z1D Action field is not visible, you will need to temporarily unhide it either through the Admin tool or by customizing the view in the User Tool. Search for the User Modify All and put START in all caps in z1D Action field. Save the change. Regards, Quentin Mackey VP ? Consulting Services Column Technologies, Inc. O: 281-576-7162 C: 917-628-3077 F: 413.832.0744 bmcsoftware 2007 Worldwide Top Solution Partner bmcsoftware Elite Solution Partner bmcsoftware BSM Certified Partner www.columnit.com_______________________________________________ WARUG mailing list WARUG@warug.org http://isaac.bleeding-edge.com/mailman/listinfo/warug -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090824/0a3fc557/attachment.html From betina at bleeding-edge.com Mon Aug 24 20:46:28 2009 From: betina at bleeding-edge.com (Betina Lose) Date: Mon Aug 24 21:03:21 2009 Subject: [WARUG] *** Presentation from WARUG 8/21/2009 - Trouble Shooting Techniques *** Message-ID: <05dc01ca251d$7c974c50$75c5e4f0$@com> Skipped content of type multipart/alternative-------------- next part -------------- A non-text attachment was scrubbed... Name: WARUGAug2009MethodologyBP.ppt Type: application/vnd.ms-powerpoint Size: 1849344 bytes Desc: not available Url : http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090824/5447bdca/WARUGAug2009MethodologyBP-0001.ppt From betina at bleeding-edge.com Mon Aug 24 21:11:17 2009 From: betina at bleeding-edge.com (Betina Lose) Date: Mon Aug 24 21:16:35 2009 Subject: [WARUG] *** Presentation from 8/21/2009 WARUG - ITSM 7.x Lessons Learned *** Message-ID: <061501ca2520$f3cf9810$db6ec830$@com> Skipped content of type multipart/alternative-------------- next part -------------- A non-text attachment was scrubbed... Name: Column_Mackey_ITSM 7 Lessons Learned__WARUG_081909_v1.0.ppt.pdf Type: application/pdf Size: 532346 bytes Desc: not available Url : http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090824/cee1c144/Column_Mackey_ITSM7LessonsLearned__WARUG_081909_v1.0.ppt-0001.pdf From tpalacky at gmail.com Tue Aug 25 09:23:56 2009 From: tpalacky at gmail.com (Tami Palacky) Date: Tue Aug 25 09:23:34 2009 Subject: [WARUG] Re: WARUG Digest, Vol 31, Issue 4 In-Reply-To: <20090825010332.A2A291654F82@isaac.bleeding-edge.com> References: <20090825010332.A2A291654F82@isaac.bleeding-edge.com> Message-ID: Mahi, the field is a temp field, so it is not on the current view, but it is there. Tami On Mon, Aug 24, 2009 at 9:03 PM, wrote: > Send WARUG mailing list submissions to > warug@warug.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://isaac.bleeding-edge.com/mailman/listinfo/warug > or, via email, send a message with subject or body 'help' to > warug-request@warug.org > > You can reach the person managing the list at > warug-owner@warug.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of WARUG digest..." > > > Today's Topics: > > 1. RE: FW: Syncing CTM:People with User Form. (Joseph M Bucci) > 2. *** Presentation from WARUG 8/21/2009 - Trouble Shooting > Techniques *** (Betina Lose) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 24 Aug 2009 13:04:28 -0400 > From: Joseph M Bucci > Subject: RE: [WARUG] FW: Syncing CTM:People with User Form. > To: "Reddy, Mahi" , > qmackey@columnit.com > Cc: warug-bounces@warug.org, warug@warug.org > Message-ID: > < > OFFAE48E3B.A0446EFD-ON8525761C.005D402C-8525761C.005DCC0D@us.ibm.com> > Content-Type: text/plain; charset="utf-8" > > I concur. > I think we still have a form name problem here. > There was some confusion at the meeting also I believe. > > > Joe Bucci > IBM GBS Strategy and Change > C - 703-608-4467 > jmbucci@us.ibm.com > > > > From: > "Reddy, Mahi" > To: > "Betina Lose" , > Date: > 08/24/2009 09:20 AM > Subject: > RE: [WARUG] FW: Syncing CTM:People with User Form. > Sent by: > warug-bounces@warug.org > > > > Hello: > > We have some issue like system does not allow the users to update the > data, even though user has proper rights. > > When I verify the CTP:People Permission Groups form; there is not z1D > Action field at all. > > Our Remedy System information: > Server version : 7.1.00 Patch 005 > ITSM version 7.0.3 and Patch 7 > > > I appreciate your help in this regards. > > Thank you, > > Mahi Reddy > > > From: warug-bounces@warug.org [mailto:warug-bounces@warug.org] On Behalf > Of Betina Lose > Sent: Saturday, August 22, 2009 8:19 PM > To: warug@warug.org > Subject: [WARUG] FW: Syncing CTM:People with User Form. > > Dear WARUG Listers ? > > Concerning the issue brought up at Friday?s WARUG meeting where People and > User permissions get out of synch, below please find the instructions from > Quentin about how to resolve it w/o having to delete the account. Thank u > to everyone who contributed to the conversation. > > --BL > > ____________________________________________________ > Betina Lose, President/Software Engineer > Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) > Certified ITIL V3 Foundation > Bleeding Edge Technologies, LLC > 18411 Kingsmill Street > Leesburg, VA 20176 > > Chairperson, WARUG > www.warug.org > > > From: Quentin Mackey [mailto:qmackey@columnit.com] > Sent: Friday, August 21, 2009 11:40 AM > To: betina@bleeding-edge.com > Subject: Syncing CTM:People with User Form. > > Betina, > > Here is the steps I spoke about to sync the CTM:People and User form for a > user?s permissions - > > Open CTM:People Permission Groups in the User tool > If z1D Action field is not visible, you will need to temporarily unhide it > either through the Admin tool or by customizing the view in the User Tool. > > Search for the User > Modify All and put START in all caps in z1D Action field. Save the change. > > > > > > > Regards, > > Quentin Mackey > VP ? Consulting Services > Column Technologies, Inc. > O: 281-576-7162 > C: 917-628-3077 > F: 413.832.0744 > > bmcsoftware 2007 Worldwide Top Solution Partner > bmcsoftware Elite Solution Partner > bmcsoftware BSM Certified Partner > www.columnit.com_______________________________________________ > WARUG mailing list > WARUG@warug.org > http://isaac.bleeding-edge.com/mailman/listinfo/warug > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090824/0a3fc557/attachment-0001.html > > ------------------------------ > > Message: 2 > Date: Mon, 24 Aug 2009 20:46:28 -0400 > From: Betina Lose > Subject: [WARUG] *** Presentation from WARUG 8/21/2009 - Trouble > Shooting Techniques *** > To: > Message-ID: <05dc01ca251d$7c974c50$75c5e4f0$@com> > Content-Type: text/plain; charset="us-ascii" > > Skipped content of type multipart/alternative-------------- next part > -------------- > A non-text attachment was scrubbed... > Name: WARUGAug2009MethodologyBP.ppt > Type: application/vnd.ms-powerpoint > Size: 1849344 bytes > Desc: not available > Url : > http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090824/5447bdca/WARUGAug2009MethodologyBP.ppt > > ------------------------------ > > _______________________________________________ > WARUG mailing list > WARUG@warug.org > http://isaac.bleeding-edge.com/mailman/listinfo/warug > > > End of WARUG Digest, Vol 31, Issue 4 > ************************************ > -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090825/074446fa/attachment.html From betina at bleeding-edge.com Sat Aug 29 21:49:25 2009 From: betina at bleeding-edge.com (Betina Lose) Date: Sat Aug 29 21:48:59 2009 Subject: [WARUG] *** WWRUG, 9 Nov-13 Nov 09, Las Vegas NV, Hard Rock Hotel & Casino *** Message-ID: <0b0201ca2914$1b875860$52960920$@com> Dear WARUG Listers - This is a reminder of the World Wide Remedy Users Group (WWRUG) conference taking place in Las Vegas the week of 9 November 2009 through 13 November 2009. WWRUG is being put on by members of the user community in place of the yearly event organized by BMC. Visit http://www.wwrug.org/WWRUG09.html for details about WWRUG including information on registration, accommodations and the schedule of tutorials, vendor fair, 'birds of a feather' sessions, evening with the masters and celebration party. World Wide Remedy Users Group 2009 " WHERE THE ANSWERS ARE " November 9th through 13th Hard Rock Hotel and Casino Las Vegas, Nevada, 89169 The Board of Directors of WWRUG proudly announces the inaugural User Conference: WWRUG09. Join like-minded professionals for tutorial sessions, informative exchanges, personal networking and the latest vendor offerings for the BMC Action Request SystemT. WWRUG will bring together professionals and business thought leaders for five days of in-depth technical tutorials and discussions of real-world solutions needed to maximize your investment in BMC Action Request System, Atrium CMDB and the ITSM suite. Doug Mueller, BMC Software, Inc. Keynote Speaker --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org -------------- next part -------------- An HTML attachment was scrubbed... URL: http://isaac.bleeding-edge.com/pipermail/warug/attachments/20090829/e61c0c92/attachment.html From Ginny.East at Beelinerpo.com Mon Aug 31 12:35:38 2009 From: Ginny.East at Beelinerpo.com (Ginny East) Date: Mon Aug 31 12:35:25 2009 Subject: [WARUG] Job Posting: HONDURAS--Remedy System Administrator Message-ID: <2050424508.1251736538039.JavaMail.cfservice@webserver55> Skipped content of type multipart/alternative