[WARUG] FW: Syncing CTM:People with User Form.

[Reddy, Mahi]

Hello:

 

We have some issue like system does not allow the users to update the
data, even though user has proper rights. 

 

When I verify the CTP:People Permission Groups form; there is not z1D
Action field at all. 

 

Our Remedy System information:

Server version : 7.1.00 Patch 005 

ITSM version 7.0.3 and Patch 7

 

 

I appreciate your help in this regards.

 

Thank you,

 

Mahi Reddy

 

________________________________

From: warug-bounces at warug.org [mailto:warug-bounces at warug.org] On Behalf
Of Betina Lose
Sent: Saturday, August 22, 2009 8:19 PM
To: warug at warug.org
Subject: [WARUG] FW: Syncing CTM:People with User Form.

 

Dear WARUG Listers -

 

Concerning the issue brought up at Friday's WARUG meeting where People
and User permissions get out of synch, below please find the
instructions from Quentin about how to resolve it w/o having to delete
the account.  Thank u to everyone who contributed to the conversation.

 

--BL

 

____________________________________________________

Betina Lose, President/Software Engineer

Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0)

Certified ITIL V3 Foundation

Bleeding Edge Technologies, LLC

18411 Kingsmill Street

Leesburg, VA 20176

 

Chairperson, WARUG

www.warug.org

 

 

From: Quentin Mackey [mailto:qmackey at columnit.com] 
Sent: Friday, August 21, 2009 11:40 AM
To: betina at bleeding-edge.com
Subject: Syncing CTM:People with User Form.

 

Betina,

Here is the steps I spoke about to sync the CTM:People and User form for
a user's permissions - 

Open CTM:People Permission Groups in the User tool
If z1D Action field is not visible, you will need to temporarily unhide
it either through the Admin tool or by customizing the view in the User
Tool.
 
Search for the User
Modify All and put START in all caps in z1D Action field. Save the
change.






Regards,
 
Quentin Mackey
VP - Consulting Services
Column Technologies, Inc.
O: 281-576-7162
C: 917-628-3077
F: 413.832.0744

bmcsoftware 2007 Worldwide Top Solution Partner
bmcsoftware Elite Solution Partner
bmcsoftware BSM Certified Partner
www.columnit.com

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