[WARUG] FW: Syncing CTM:People with User Form.

[Joseph M Bucci]

I concur. 
I think we still have a form name problem here.
There was some confusion at the meeting also I believe.


Joe Bucci
IBM GBS Strategy and Change
C - 703-608-4467
jmbucci at us.ibm.com



From:
"Reddy, Mahi" <Mahi.Reddy at FTIConsulting.com>
To:
"Betina Lose" <betina at bleeding-edge.com>, <warug at warug.org>
Date:
08/24/2009 09:20 AM
Subject:
RE: [WARUG] FW: Syncing CTM:People with User Form.
Sent by:
warug-bounces at warug.org



Hello:
 
We have some issue like system does not allow the users to update the 
data, even though user has proper rights. 
 
When I verify the CTP:People Permission Groups form; there is not z1D 
Action field at all. 
 
Our Remedy System information:
Server version : 7.1.00 Patch 005 
ITSM version 7.0.3 and Patch 7
 
 
I appreciate your help in this regards.
 
Thank you,
 
Mahi Reddy
 

From: warug-bounces at warug.org [mailto:warug-bounces at warug.org] On Behalf 
Of Betina Lose
Sent: Saturday, August 22, 2009 8:19 PM
To: warug at warug.org
Subject: [WARUG] FW: Syncing CTM:People with User Form.
 
Dear WARUG Listers –
 
Concerning the issue brought up at Friday’s WARUG meeting where People and 
User permissions get out of synch, below please find the instructions from 
Quentin about how to resolve it w/o having to delete the account.  Thank u 
to everyone who contributed to the conversation.
 
--BL
 
____________________________________________________
Betina Lose, President/Software Engineer
Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0)
Certified ITIL V3 Foundation
Bleeding Edge Technologies, LLC
18411 Kingsmill Street
Leesburg, VA 20176
 
Chairperson, WARUG
www.warug.org
 
 
From: Quentin Mackey [mailto:qmackey at columnit.com] 
Sent: Friday, August 21, 2009 11:40 AM
To: betina at bleeding-edge.com
Subject: Syncing CTM:People with User Form.
 
Betina,

Here is the steps I spoke about to sync the CTM:People and User form for a 
user’s permissions - 

Open CTM:People Permission Groups in the User tool
If z1D Action field is not visible, you will need to temporarily unhide it 
either through the Admin tool or by customizing the view in the User Tool.
 
Search for the User
Modify All and put START in all caps in z1D Action field. Save the change.






Regards,
 
Quentin Mackey
VP – Consulting Services
Column Technologies, Inc.
O: 281-576-7162
C: 917-628-3077
F: 413.832.0744

bmcsoftware 2007 Worldwide Top Solution Partner
bmcsoftware Elite Solution Partner
bmcsoftware BSM Certified Partner
www.columnit.com_______________________________________________
WARUG mailing list
WARUG at warug.org
http://isaac.bleeding-edge.com/mailman/listinfo/warug



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