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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Dear WARUG Listers –<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This is a reminder of the upcoming Washington D.C. Area
Remedy Users Group (WARUG) meeting on Friday 11 April 2008 again at the Booz
Allen Hamilton building in Mclean, VA. <span style='color:#1F497D'>Please
email me if you think you might attend so we can get you on the BAH access list
and make you a badge.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal>The agenda for the meeting is as follows:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:9.0pt'> 8:00 –
9:00 </span>Refreshments
- Attendees Arrive, Sign-in and Take a Badge<span style='font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt'> 9:00 -
9:15 </span><span
style='font-family:"Courier New";letter-spacing:-1.0pt'>Betina Lose</span>,
<span style='font-family:"Arial","sans-serif"'>WARUG Chairperson, </span> Welcome<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt'>
9:15 – 10:00 </span><span
style='font-family:"Courier New"'>David Quinn,</span> <span style='font-family:
"Arial","sans-serif"'>BMC,</span><i>“ARS 7.5 Developer Studio”<o:p></o:p></i></p>
<p class=MsoNormal><i><span style='font-size:9.0pt'><o:p> </o:p></span></i></p>
<p class=MsoBodyTextIndent style='margin-left:0in'><span style='font-size:9.0pt'>
10:00 – 10:15 </span>Break<o:p></o:p></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt'>
10:15 – 11:00 </span><span
style='font-family:"Courier New"'>Sherrie Woodring</span>, <span
style='font-family:"Arial","sans-serif"'>BMC,</span><i> “Improving Change
Management w/ Remedy & BMC Configuration Automation for Networks”<o:p></o:p></i></p>
<p class=MsoNormal><span style='font-size:9.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt'> 11:00 –
11:45 </span><span style='font-family:
"Courier New"'>Lenny Warren,</span> <span style='font-family:"Arial","sans-serif"'>RMI,
</span><i>“ITSM Incident Management Overview”</i><i><span style='font-size:
10.0pt'><o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:9.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt'> 11:45 - 12:00
</span><span style='font-family:"Courier New";letter-spacing:-1.0pt'>Betina
Lose,</span> Meeting Close<span style='font-size:10.0pt'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>David Quinn is a BMC Remedy fixture having
joined Remedy as one of the originals. Most of you know David from the
many presentations he’s done for WARUG. David will once again be
providing terrific information by giving us a peak at the ARS Developer Studio
coming out later this year in version 7.5.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Sherrie Woodring is also at BMC. I had the
opportunity to meet Sherrie on our flight to BMC UserWorld last October and was
impressed not only by her as a person, but also with her efforts at BMC in the
area of Service Automation. Sherrie’s company, Emprisa Networks, was
acquired by BMC last October. Sherrie is the Director of BMC
Configuration Automation for Networks and will be talking to us about how
Change Management can be improved with ARS and this new technology.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>And, of course, you all know who Lenny Warren
is! Lenny is in the house!! Lenny had been with Remedy/BMC for many
years as an instructor and eventually managed the Columbia, MD training center
until he formed his own company, RMI, at the start of 2008. Lenny will be
providing us an overview of the Incident Management product. Lenny will
also be bringing updated “tips and tricks” CDs for you to take home. Come
visit with Lenny and find out what he’s been up to.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>As always, there is no cost to participate in WARUG and no
formal membership sign-up, although BAH has instituted security policies that
now require you to RSVP to me so I can get you on their access list and make
you a badge. If you think you might come, simply email me your name and
company name <span style='color:#1F497D'>as soon as possible</span>. You
will need a photo ID to obtain your badge.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Looking forward to seeing everyone on 11 April.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>--BL<o:p></o:p></p>
<p class=MsoNormal><b>____________________________________________________<o:p></o:p></b></p>
<p class=MsoNormal><b>Betina Lose, </b>President/Software Engineer<o:p></o:p></p>
<p class=MsoNormal>Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0)<o:p></o:p></p>
<p class=MsoNormal><i>Bleeding Edge Technologies, LLC<b><o:p></o:p></b></i></p>
<p class=MsoNormal>18411 Kingsmill Street<o:p></o:p></p>
<p class=MsoNormal>Leesburg, VA 20176<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Chairperson, WARUG<o:p></o:p></p>
<p class=MsoNormal><a href="http://www.warug.org">www.warug.org</a> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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